To help organize and manage the program, St. Anthony’s utilizes an appointment-based system for clients. Originally, this appointment scheduling system was configured through Efforts to Outcome (ETO), which also doubled as their primary customer relationship management system (CRM).
But over the past few years, they discovered that ETO no longer fit their needs and were looking for a new scheduling system that kept up with them as an organization. They reached out to us about finding a new solution and together we determined the best option was Salesforce, which allows for higher traffic and resolved many of the other issues they were having with ETO, as well as increased options for customization and finetuning to their exact needs.
We were honored to collaborate with St. Anthony’s to transition their vital free clothing program’s appointment scheduling to Salesforce. This move to a better scheduling program in Salesforce addressed limitations within the previous ETO system, paving the way for improved efficiency, customization, and the capacity to handle greater user traffic, ultimately better serving individuals and families in need.
