Cornershop Support and Maintenance

How can we help you?

Running a website can be a lot like owning a car.

Regular, preventative maintenance is necessary if you want to make sure everything’s working as well as it can!

You can run regular WordPress yourself, but sometimes it’s nice to have a “mechanic” on hand.

Starting at $800 per year, our support packages include the services you need to keep your site updated and secure, and the personalized assistance you need to move your mission forward.

Basic Support ($800 per year) includes:

  • Weekly updates to WordPress Core and plugins (the most common hacking vectors on a WordPress site)
  • Homepage Visual Comparison Monitoring to better track any variations caused by plugin updates
  • Automated security scans
  • Weekly offsite backups
  • Uptime monitoring and notifications when your site goes down (including support communication and troubleshooting as needed)
  • Regular checks for links on your site that have become broken

Complete Support ($2,100 per year) includes:

  • All of the above from the Basic Support plan
  • Assessment of hacking or spam code, within limits (Additional estimates may be needed, depending on the complexity of the case.)
  • Visual Comparison Monitoring on homepage and two additional pages to better track any variations caused by plugin updates
  • SendGrid or Mailgun configuration to facilitate email deliverability by request
  • Support for Fast Tasks from our Cornershop Team
  • Discounted Development Rates ($150 per hour, instead of our standard maintenance rate of $175/hour) for anything outside the scope of a Fast Task

What’s a Fast Task, you wonder?

  • Initial troubleshooting and investigation of new issues (30 minutes or less)
  • Quick adjustments to content, images, alignment, styles, etc. (Anything that doesn’t require a substantial code change.)
  • Installation of new plugins (though configuration cost may be additional)

If, after our initial investigation, we find that a task is definitely going to take more than an hour to properly address, we’ll provide an estimate of what work needs to be done. After you approve the additional hours, we’ll proceed at a discounted development rate of $150/hour. If we spend less time than originally anticipated, we bill the lesser amount.

Support Add-ons

Have specific concerns about your site? We’re happy to discuss add-on support as needed, including:

  • Hosting support
  • Multi-Site support
  • e-Commerce support
  • Functionality tests on specific elements of your site (i.e. do forms work properly? is faceted search filtering the results correctly?)

Ready to get started? Submit the form, and our team will gladly follow up with more information about how we can help you!